The Response Process and Team is an Integral Aspect of Any Medical Alert System

Any medical alert system is only as good as the response team and procedures that support it. Understanding how the process works goes a long way toward helping you decide the system that best fits your lifestyle, budget and medical condition.

The alarm system is designed to alert the headquarters to the presence of a hazard that requires immediate attention. In the event of an emergency, a subscriber’s base unit dials a toll-free phone number that goes directly to the operations center. A pendant or other wireless transmitter is activated in the event of an emergency, and the signal alerts the central station of an alarm monitoring company. Medical personnel are then dispatched to the site where the activation occurred.
The signal enables an associate to speak with the client through a built-in speakerphone. The associate has a list of responsible contacts in case there is no answer during attempts to reach other individuals. Associates are trained to respond immediately when the victim is unable to communicate.

Most monitoring companies work out of a central station that uses special phone lines, computers, and a trained, dedicated staff to keep tabs on their clients’ systems and alert the appropriate parties if an alarm is activated. The associates have access to the client’s profile and critical information, which lets them send help right away and get in contact with those who need to know most about the emergency. From initial signal activation to final medical assistance, the client’s safety is of utmost importance every step of the way.

Medical Monitoring USA’s state-of-the-art monitoring center offers next-generation, self-healing, redundant technology geared toward protecting all clients. Highly trained, friendly associates are on call 24/7, 365 days per year, just a push of a button away.

The company features a six-week associates’ training program that gives them the tools needed to process medical alarms with professionalism, competence and courtesy. This personal touch is integral to our success—and your safety.

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