21st Century customers are the ones every organization serves nowadays. They come in numerous variations, be they called clients or be they called patients. Customers are the ones being asked to accept and adopt an idea, an information, and finally a product or service. The customers are the the potential and current users of any organization's output. The organizations couldn’t survive without their clients or patients, and customers , on the other hand, couldn’t live without the services and products the companies can provide. It’s a two way road, so to say.
The customers usually put in their money and sometimes their time and effort. What they get in return is a service or product, and even more, they are being asked to accept an idea, information, or changes, policies and procedures. The business owners and their advisors are also customers to each other, as they are all customers to their associates, customers, staff , family, close friends and acquaintances.
You can say that each and everyone of them is living on the other people’s time, money and effort. So , depending on how much money the others are willing to spend, you can determine if the customers think they are getting good service or not. The most important thing is to keep up the good service in order to have a good business.
Another way of maintaining good business is to not to charge the customers as much for what they are getting or to give them a little more than they think they are paying for. Interesting techniques, isn’t it?!
This is very useful because the customers always want added-value for themselves. And they are not the only ones to desire this. Management wants added-value from their employees and employees want added-value from their management. Added-value from both management and employees is also required from the firm's, organization's, or practice's potential and current customers, clients and patients.
In fact good service and good business are based on helping people spend their time, effort or money in a very efficient way. The 21st century will be owned by those individuals, firms, businesses or organizations that carry on the tradition of these all.
Customers must always be satisfied, so keeping up the good business is a matter of keeping the clients or patients think that they are getting all they can wish for for the money and time they have put in.
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